Return & exchange

At Ethnixthread, we strive to provide our customers with high-quality clothing and an exceptional shopping experience. However, we understand that there may be instances where you need to cancel an order or request a refund. This policy outlines the process and conditions for cancellations and refunds to ensure clarity and fairness for all parties involved.

1. Before Shipment: Customers can cancel their order before it has been shipped. Please contact our customer service team at info@gmail.com or call us at 098736 78332 with your order details to request a cancellation. After Shipment: If the order has already been shipped, the cancellation request will be treated as a return. Please refer to our return policy below. Order Cancellation by Ethnixthread:

2. We reserve the right to cancel any order if it is found to violate our terms and conditions or due to stock unavailability. In such cases, customers will be notified, and a full refund will be issued. Refund Policy.

Items must be unused, in their original condition, and with all original tags and packaging intact. Refund requests must be made within typically 14-30 days from the date of delivery. Non-Refundable Items:

Certain items, such as undergarments, swimwear, or items marked as final sale, are non-refundable.

To initiate a return, please contact our customer service team at info@gmail.com or call us at 098736 78332 with your order number and the reason for the return. Once your return is approved, you will receive instructions on how to return the items to us.

After we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Customer-Initiated Returns: The customer is responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Refund of Shipping Costs: Original shipping costs are non-refundable except in cases where we have shipped an incorrect or defective item.

If you have any questions about our cancellation and refund policy, please contact us at info@gmail.com or call us at 098736 78332. We are here to assist you and ensure your satisfaction.